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About Quantix
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What we do
Dynamics 365 CE (Sales, Customer Service, Customer Insights, Field Service, Project Operations)
Power Platform (Power Apps, Power Automate, Copilot Studio)
AI-Driven Digital Transformation
Bourne Associates is an approved marketing affiliate of Quantix (EMEA and APAC)
Previous Projects
Project
Project
SAP to Dynamics Migration
Role: Lead Architect FMCG / B2B Commerce.
-> Architected South Africa’s first successful SAP-to-Dynamics 365 migration, covering CE and F&O apps, Dual Write integration, and a Power Pages customer portal. Piloted deployment strategy to de-risk rollout across bottling operations. Result: scalable CRM foundation for exponential growth.
Project
Project
Pan-African CRM Modernization.
Role: Solution Architect Financial Services
-> Led the full migration from Siebel to Dynamics 365 CE across 34 African countries, France, and the UK. Delivered multilingual user training, integrated core banking systems, and deployed Omnichannel Customer Service. Result: unified customer engagement platform across all subsidiaries.
Project
Salesforce to On-Prem Dynamics
Role: Solution Architect Telecommunications
-> Delivered a legally compliant migration from Salesforce Online to Dynamics 365 CE On-Premises. Designed and implemented a full Order Management solution integrated with finance and fulfillment systems. Result: secure, scalable CRM aligned with regulatory requirements.
Project
CRM for Public Sector Service Management
Role: Functional Lead Public Sector
-> Designed and implemented a Dynamics CRM solution for 1,000+ users, integrated with a customer portal and third-party field service system. Led upgrade to CRM 2015 with a focus on service desk optimization. Result: improved service delivery and operational eff
CRM for Public Sector Service Management
Role: Functional Lead Public Sector
-> Designed and implemented a Dynamics CRM solution for 1,000+ users, integrated with a customer portal and third-party field service system. Led upgrade to CRM 2015 with a focus on service desk optimization. Result: improved service delivery and operational efficiency across Auckland’s transport ecosystem.
Let me know if you'd like these formatted for a portfolio page or turned into visual case studies. I can also help tailor them for specific industries you're targeting.
About me
Patrick
With over 17 years of global experience delivering Microsoft Dynamics 365 and Power Platform solutions across government, financial services, retail, and telecommunications, I help organizations turn complexity into clarity—and strategy into scalable impact.
As a former Principal Consultant at Microsoft and current CE Practice Lead at Duco Consultancy, I’ve led 70+ enterprise implementations across three continents, architecting AI-infused CRM and automation solutions that drive measurable outcomes. My work spans everything from digitizing passport and citizenship services for New Zealand’s Department of Internal Affairs, to leading South Africa’s first SAP-to-Dynamics migration for Coca-Cola Beverages Africa.
What I Specialise in
I specialize in:
- Solution architecture for Dynamics 365 Sales, Customer Service, and Project Operations
- AI-enhanced automation using Copilot Studio, Power Virtual Agents, and Azure AI
- Modular Power Platform delivery with Power Apps, Power Automate, and Power Pages
- Dual Write integration and real-time data orchestration across enterprise systems
- Strategic consulting for digital transformation, presales, and user adoption
Clients value my ability to parachute into high-pressure environments, build trust quickly, and deliver results that stick. Whether you’re looking to modernize legacy systems, optimize customer engagement, or scale your operations with AI, I bring the technical depth and business insight to make it happen.
My flexibility & Language Skills
Worldwide for remote engagements, available during client business hours.
- English (native or bilingual)
- French (native or bilingual)
- Spanish (fluent)
- German (working proficiency)
- Dutch (working proficiency)