Anon (UK, Europe and North America only)
What we do
Dynamics 365 CE (Sales, Customer Service, Customer Insights, Field Service, Project Operations)
Power Platform (Power Apps, Power Automate, Copilot Studio)
AI-Driven Digital Transformation
Only available for projects NOT directly implemented by Microsoft
Bourne Associates is an approved marketing affiliate of Anon (EMEA and North America)
Previous Projects
Project
Project
SAP to Dynamics Migration
Role: Lead Architect FMCG / B2B Commerce.
-> Architected South Africa’s first successful SAP-to-Dynamics 365 migration, covering CE and F&O apps, Dual Write integration, and a Power Pages customer portal. Piloted deployment strategy to de-risk rollout across bottling operations. Result: scalable CRM foundation for exponential growth.
Project
Project
Pan-African CRM Modernization.
Role: Solution Architect Financial Services
-> Led the full migration from Siebel to Dynamics 365 CE across 34 African countries, France, and the UK. Delivered multilingual user training, integrated core banking systems, and deployed Omnichannel Customer Service. Result: unified customer engagement platform across all subsidiaries.
Project
Salesforce to On-Prem Dynamics
Role: Solution Architect Telecommunications
-> Delivered a legally compliant migration from Salesforce Online to Dynamics 365 CE On-Premises. Designed and implemented a full Order Management solution integrated with finance and fulfillment systems. Result: secure, scalable CRM aligned with regulatory requirements.
Project
CRM for Public Sector Service Management
Role: Functional Lead Public Sector
-> Designed and implemented a Dynamics CRM solution for 1,000+ users, integrated with a customer portal and third-party field service system. Led upgrade to CRM 2015 with a focus on service desk optimization. Result: improved service delivery and operational eff
CRM for Public Sector Service Management
Role: Functional Lead Public Sector
-> Designed and implemented a Dynamics CRM solution for 1,000+ users, integrated with a customer portal and third-party field service system. Led upgrade to CRM 2015 with a focus on service desk optimization. Result: improved service delivery and operational efficiency across Auckland’s transport ecosystem.
Let me know if you'd like these formatted for a portfolio page or turned into visual case studies. I can also help tailor them for specific industries you're targeting.
Behind the Scenes with bourne.associates: Photo Gallery
UK, Europe and North America for remote engagements, available during client business hours.
- English (native or bilingual)
- French (native or bilingual)
- Spanish (fluent)
- German (working proficiency)
- Dutch (working proficiency)
I specialize in:
- Solution architecture for Dynamics 365 Sales, Customer UK, Europe and North America for remote engagements, available during client business hours.
Service, and Project Operations
- AI-enhanced automation using Copilot Studio, Power Virtual Agents, and Azure AI
- Modular Power Platform delivery with Power Apps, Power Automate, and Power Pages
- Dual Write integration and real-time data